Chubb Makes “Great Strides” for Cystic Fibrosis Foundation for Fifth Year

2015 marks the fifth consecutive year that Chubb offices around the country have sponsored “Great Strides” to benefit the Cystic Fibrosis Foundation, a non-profit, donor-supported organization and the world’s leader in the search for a cure for Cystic Fibrosis (CF). This life-threatening genetic disease affects roughly 30,000 adults and children in the United States and 70,000 people worldwide, and receives no funding from the government or pharmaceutical industry for research. Money raised from the foundation’s “Great Strides” initiative goes directly towards patients and medical research for finding a cure for CF.

Earlier this year, Chubb News covered the compelling story of, Kristin Dunn, a former Chubb GFS manager and CF patient, as she was being honored by the Cystic Fibrosis Foundation with an award. Both Dunn and Chubb received awards recognizing their contributions including efforts to organize “Great Strides” walks and events.

For the past four years, Chubb employees across the United States have been raising money for the Foundation by sponsoring “Great Strides” walks and other fund raising initiatives at their local branches. Last year, in 2014, Chubb raised $180,000 for the charity, before matching gifts.

So far this year, nearly 20 teams from 16 different branches have raised some $120,646, before matching gifts. Currently, Chubb is ranked fourth among the Foundation’s top team donors for 2015, and volunteers hope to raise more money by year-end. The Newport Beach, California, branch walk is planned for the end of August, and the Phoenix offices will host theirs later on this year.

Chubb walkers and donors joined teams in Atlanta, San Ramon, Boston, Chesapeake, Connecticut, Dallas, Houston, Kansas City, Los Angeles, Minneapolis, Nashville, New Jersey, Newport Beach, New York City, Phoenix, San Diego, San Francisco and Tampa.

“I think Chubb’s branch-wide participation is incredibly generous,” says Jim Darling, Los Angeles regional branch manager. Darling is among several employees at Chubb who has had a personal connection with a CF patient, and continues to lead the ‘Great Strides’ event year after year. Darling adds: “Their generosity is beautifully heartfelt and speaks to the nature of our company. Being so giving and selfless is a wonderful thing.”

Before matching gifts, Chubb’s New Jersey branches had three teams walking, from CCI, CPI and Warren, to raise a combined $39,221. The Atlanta team, led by regional branch manager Scott Dalton, raised $21,580. Atlanta is one of several branches that has extended its “Great Strides” initiatives to include agents and brokers. In recent years, a Chubb-appointed agency in the Atlanta area, Snellings Walters Insurance Agency, which started out by joining in Chubb’s charitable efforts, has hosted its own team made up of employees from other insurance carriers. Similarly, Chubb’s Los Angeles branch, which raised $7,510, invited local employees from Willis to help raise funds and participate on its four-mile walk around downtown Los Angeles.

“It’s a great bonding experience and an opportunity to trade prospects and build business relationships with our brokers outside of the office and for a good purpose,” says Darling.

Darling states that the Cystic Fibrosis Foundation’s funding goes directly to research geared towards finding a genetic cure for CF. In 2012, a drug called Kalydeco was FDA-approved to treat the underlying cause of CF in about 4% of the disease’s population. On July 2, the FDA approved Orkambi, a breakthrough combination therapy drug for CF patients that is directed at treating the cause of the disease in people who have two copies of a specific mutation.

“The research is geared towards finding a genetic cure by changing the chemical composition to help expand the lifespan of these individuals,” Darling says. “This year, I think it is wonderful that we get to see the progress of our monetary contributions going directly towards something immediate and tangible—towards progress in developing a cure for Cystic Fibrosis.”

-7/29/15

Finance Employees Focus on Fund-Raising For Tri-County Scholarship Fund

On June 1, the New Jersey-based finance team implemented a 10-week, paid summer internship program in partnership with the Tri-County Scholarship Fund (TCSF), by welcoming two recent college graduates into the accounting and finance departments. Lizbeth Perdomo and Janiela Campusano, both of Paterson, New Jersey, came to the organization through TCSF, a non-profit organization, which Chubb’s finance team has been sponsoring for the past year.

The Tri-County Scholarship Fund provides financial support to deserving and economically disadvantaged students in New Jersey’s Morris, Passaic and Sussex Counties to help them obtain a quality elementary through secondary education at a private school. TCSF was founded in 1981 by a retired CEO of Allied Signal and a minister, who were alarmed by the decaying public school system and the mounting inequities in educational choice for families in less fortunate communities. To date, the organization has awarded 30,000 scholarships worth $23 million in assistance.

The scholarship funds a portion of a student’s tuition, while parents and the school in equal parts contribute the balance. A renewal application process ensures that prior recipients receive consideration before making awards to new students, and 100% of high school scholarship awardees graduate from high school.

Ricky Spiro, chief financial officer and executive sponsor for Chubb’s involvement with TCSF, chose the charity because it focuses on developing students and promoting financial literacy. Christine Amoroso, HR manager, helped him to select TCSF from a number of potential charities. Trevor Gandy, chief diversity officer, serves on the organization’s board of trustees.

A committee of nine volunteers from the various finance departments spearheads learning and fund-raising initiatives in support of TCSF students.

Finance and Accounting Internship Program

The internship program is the finance team’s latest effort to support the students who are benefitting from TCSF scholarships by giving them real-life work experience at Chubb. Hand-selected for the internship by TCSF and Chubb, Lizbeth Perdomo (in global financial systems) and Janiela Campusano (accounting department) were childhood friends and classmates at Mary Help of Christians Academy high school in North Haledon, New Jersey, before graduating as accounting majors from Fairleigh Dickinson University. Each is paired up with a Chubb employee who serves as a personal and professional mentor.

“It’s a blessing to be at such a big company, and a very valuable experience. The internship enhances my resume and is a stepping stone for me,” says Campusano.

“So far, this experience has taught me more than I learned in school. It’s very different when you are doing it hands-on than in the classroom. Everyone in my group has a lot of experience, and they are always willing to answer my questions,” says Perdomo.

Motivating Students to Invest in Themselves

Last November, the finance team hosted 30 TCSF high school students for a day of learning at the Warren headquarters. A panel discussion with diverse Chubb employees really served to engage the students, as all reported having overcome financial hardships to succeed in school and in their careers.

Branden DeOliveira, CIS underwriter, says the panel discussion was a means to help the students see their potential as viable candidates for places like Chubb and similar corporate organizations.

“I shared that I was originally from Newark, New Jersey, where I attended public school from Kindergarten until eighth grade, and that I obtained a scholarship to attend a private boarding school in Newtown, Pennsylvania. Through continued hard work, I was able to graduate from Dickinson College with a degree in International Business and Marketing,” says DeOliveira.

“I focused the students’ attention on the importance of education and working hard to continue their education, as it is often the key to expanding opportunities within their reach, whether graduating from high school or college or becoming employed,” he adds.

Further, says DeOliveira, “Participating on the panel was rewarding, because I remember as a student how much I enjoyed hearing people share their backgrounds and stories of success.”

He told the students, “We are all constantly learning on a regular basis, whether in a classroom or on the job, and by sharing our stories with each other, we continue to learn new ways to motivate and improve ourselves.”

Other panelists were Catina Jackson, IT demand and resource management-IT business analytics practice, Scott Marshall, senior claim business consultant for the New Jersey claim region, and Roy Tyson III, executive risk product manager for Chubb Specialty Insurance.

Fund-raising

Finance team members all along have engaged in fund-raising activities for TCSF. Proceeds from the 2014 and 2015 Hendon Chubb Golf Tournaments were earmarked to TCSF, raising $8,000. The amount was personally matched dollar for dollar by Ricky Spiro both years for a total donation of $16,000 to the charity.

In the fall, the team also participated in TCSF’s annual charity fund-raising gala.

Shay Sabo, premium accounting service center supervisor, took the initiative to contact TCSF just prior to the holidays to determine which student needs, apart from scholarship dollars, the finance team might help to meet. She learned that 16 TCSF scholarship students in grades 1 through 5 at Blessed Sacrament School in Paterson would benefit from receiving warm clothing, books and DVDs, backpacks and other items that could help them through the school year. She coordinated a holiday drive to supply these items as well as toys to the children.

“I was thrilled to be a part of this committee. It is such a great opportunity to marry what I do in my day-to-day job with reaching out to help students at the same time,” says Sabo.

In March, three past scholarship recipients spoke in Warren at a forum for the extended finance team, sharing their personal achievements.

TCSF President Gregory Floyd, who spoke at the forum, said this about Chubb and the finance team:

“I am profoundly impressed by Chubb’s overall engagement and relationship with Tri-County. I think our partnership with Chubb—and especially the internship program the finance team has devised—proves to be a model for how well corporate sponsorships can work.”

He adds, “It is really important for the students to see the bigger, broader world out there, and a day of learning and these internship opportunities open up a world of possibilities for them.”

-7/15/15

Chubb Acts Behind-the-Scenes On Broadway

Whenever the lights go up on Broadway, there is a good chance that Chubb is the insurance company helping from behind the curtain to make the production possible. In fact, Chubb insures nine out of 23 shows nominated for the 69th annual Tony Awards—The Audience, Disgraced, Gigi, It’s Only a Play, The Last Ship, On the Town, Something Rotten!, The Visit and You Can’t Take It With You—which were announced on June 7.

Among the winners, Chubb is the carrier for four. The Audience garnered two awards, one for Best Performance by a Leading Actress (Helen Mirren) as well as Best Performance by a Featured Actor in a Play (Richard McCabe). You Can’t Take It with You was awarded a Tony for the Best Performance by a Featured Actress in a Play (Annaleigh Ashford). Something Rotten! won for Best Performance by a Feature Actor in a Musical (Christian Borle).

Chubb also insures a number of long-standing productions, including The Lion King, Mama Mia, Phantom of the Opera, Rock of Ages and Chicago. While the theatrical performances are typically based in New York, Chubb also insures productions in Chicago, Toronto, Montreal and London, among others. In the United States, Chubb’s entertainment unit works closely with brokers like DeWitt Stern Group, Aon/Albert G. Ruben Insurance Services, Ventura Insurance Brokerage and Reiff Insurance out of New York City.

“Chubb has a deep history of writing theatrical business. I think it is our long resonation in the marketplace that makes us successful,” explains Susan Kim, senior entertainment underwriting manager for the New York City branch.

“Chubb is the creator of the performing arts policy, and we have competitors who want a part of this market that have even copied some of the forms we provide,” says Kim.

The theatrical (or performing arts) package policy is used to cover property used in a theatrical performance such as props, sets and costumes. Kim explains that the theatrical form is the policy’s main form and attracts many brokers because of its unique and special coverages. First introduced in 2002, it is a broad form that provides coverage for performance interruption, which kicks in when “the show can’t go on” due to a covered loss.

Timothy Ehrhart, worldwide entertainment manager for Chubb Commercial Insurance, believes this coverage is what has helped to cement Chubb’s strong position in the industry.

He explains: “Performance disruption is a special coverage that combines business income and event cancellation insurance. This coverage protects an insured from physical damage to property, a cancellation of performances, a loss of ticket sales and, as a result, a loss of revenue for circumstances outside of your control. Performance disruption provided coverage for loss of revenue due to shutdown of operations after 9/11 and Superstorm Sandy when the surrounding infrastructure was shut down.”

Further, according to Ehrhart, “What separates us from our competition is our excellent claims handling, our specialized loss control and dedicated entertainment-specific adjustors.”

Earlier this year, the U.S. entertainment group, which was formerly part of Chubb Custom Market, transitioned to become part of the retail branch operation. “When Chubb reorganized its distribution model, with the forming of the global accounts market unit, we thought it might be best to move our entertainment group into the retail branches, as our main distributors were retail brokers. This helps to create more opportunities to write more business.”

Insuring the Film Industry
Chubb’s entertainment unit also plays a significant role in insuring a number of popular films. In 2013, Chubb insured Martin Scorsese’s Wolf of Wall Street, featuring Leonardo DiCaprio and Jonah Hill. The movie was filmed in the New York area around the time of Superstorm Sandy. In 2014, The Fury, starring Brad Pitt, was written out of New York City, and the London office insured The Imitation Game with Benedict Cumberbatch. Recently, Chubb insured Terminator Genisys, the fifth of the Arnold Schwarzenegger series, which hits theaters today, July 1.

-7/1/15

Philanthropic Employee Receives Top Award From Rutgers University

Suzyne “Kendall” Hall, a senior accounting analyst in the accounting department’s process improvement section, was honored by her alma mater with the Rutgers Alumni Association’s “Loyal Sons and Daughters of Rutgers” award on April 18 in New Brunswick, New Jersey. Hall was among eight who received this year’s award. Created in the early 1950s, the recognition is considered one of Rutgers’ highest acknowledgments of service.

A 1988 Rutgers graduate, Hall has continued supporting her alma mater by spearheading various literacy and leadership initiatives both through the alumni association and in her career.

Most significantly, in 2001, Hall helped to reinvigorate the Rutgers African-American Alumni Alliance (RAAA). This non-profit volunteer organization, founded in 1989, operates independently from the university with a mission of fostering unity, supporting educational programming and promoting cultural awareness and alumni outreach for African-American graduates. Currently serving as the RAAA’s president, Hall has led efforts to support Rutgers fundraising for various charities and social causes including the Eric LeGrand Walk to Believe event, among others. As a member of Team RAAA, Kendall was named in the top 100 fundraisers for the North Jersey 2010 Susan G. Komen Cancer walk.

As RAAA president, Hall also has been actively involved with the Global Literacy Project, a New Jersey-based nonprofit organization that fosters community-based literacy initiatives throughout the world. With RAAA colleagues, she has traveled to several countries, including South Africa and Haiti, to do volunteer work and promote literacy as part of the Global Literacy Project. In 2010, she visited Randfontein, South Africa, where she helped sort and distribute over 67,000 donated books to various schools and libraries, and served as a librarian’s and a 7th grade teacher’s assistant, encouraging students to read and write. She returned to South Africa in 2011, with colleagues from the RAAA and Global Literacy Project. Together the team distributed some 53,000 books and tutored students in reading and writing. In 2012, Hall traveled to Haiti as a representative of the Global Literacy Project and RAAA for the NJ4Haiti organization. There she volunteered at schools and orphanages, donating school supplies, clothing and shoes to those affected by the devastating earthquake in 2010.

Further, Hall has combined her efforts with the RAAA and Global Literacy Project with some of her charitable work at Chubb. The 15-year Chubb employee has brought some of her outside philanthropy to the workplace through her involvement in various ERGs and volunteer opportunities. Last March, her colleague, Vicky Bamishile, invited her to partake in the Chubb-sponsored Junior Achievement organization. Together with other Chubb volunteers, they taught young students at The Lincoln School in Newark, New Jersey, about building strong business acumen and being leaders in their community.

“Whatever Kendall is doing, she is very passionate about giving back,” says Bamishile. “It doesn’t matter how much [it takes], she is always trying to help other people. She is a very hardworking individual.”

In addition to teaching at the school, Hall has played a vital role in renovating the Lincoln School’s library. With the help and support of the WOC Leadership Book Club as well as the Global Literacy Program, Kendall has helped to refurbish the elementary school’s library with shelving, fresh paint donated by Benjamin Moore and some 1,500 books.

“I saw an opportunity to provide a solution for the Global Literacy Project, as we needed to reduce our warehouse space which was full of learning materials,” Hall explains. “After reading a ConnX article written by Ryan Watson related to the upcoming Junior Achievement Chubb day, I knew immediately that the Lincoln School was a perfect match. It so speaks to the importance of networking, mentorship and exposure.”

Her dedication, commitment and involvement to volunteer through so many philanthropic organizations have been recognized by her peers and colleagues alike.

Hall was nominated for the award by Dean James Plummer, secretary of the RAAA. Chubb’s diversity office helped to sponsor a group of her colleagues to attend the awards dinner.

“It is such an honor to receive the award,” Hall says. “I am beyond humbled.”

-6/24/15

Chubb and Wharton Establish Certified Advisor of Personal Insurance (CAPI) Industry Designation Program

Chubb and the Wharton School of the University of Pennsylvania’s Aresty Institute of Executive Education have partnered to establish the inaugural Certified Advisor of Personal Insurance (CAPI) program, a one-year industry designation program tailored to help agents and brokers understand and better serve the risk-management and insurance needs of their high-net-worth clients.

“These consumers tend to have significant assets and wealth, and their profile becomes more complex as they accumulate that wealth,” explains Chubb Personal Insurance’s Stacey Silipo, director of strategic partnerships. “Typically, they become collectors of something—such as cars, jewelry, art. As these individuals start to collect and acquire additional physical assets such as homes, art or automobiles, their liability concerns also become more complicated. Some look to our advisors for guidance on how to transfer their wealth on to the next generation.”

Unlike other insurance-driven education programs, the purpose of the CAPI course is not to impart technical insurance knowledge, but rather to educate agents and brokers to act as personal advisors to their clients. Agents learn how to alter their attitudes and behaviors to cater to their clients’ needs, and build trust with them. They also learn innovative ways to brand themselves as advisors for this niche business.

“Everything Chubb does is top-notch and cutting edge from a training perspective,” says Laura Sherman, an agent from Baldwin Krystyn Sherman Partners in Tampa, Florida, who is currently taking the CAPI course. “I am very proud to be in the inaugural class, continuing to broaden our high-net-worth personal insurance expertise and differentiating ourselves from other agents across the country. It shows our commitment to helping the needs of these high-net-worth clients and being a truly valued advisor to them.”

In order to be selected, interested agents need to complete an application, be recommended by someone from their local Chubb branch or agency and submit two letters of recommendation. The in-depth program is intended for agents and brokers with at least three years of experience in personal insurance and a proven track record of high-net-worth sales, centers of influence management or account management expertise. The current 2014-2015 CAPI class consists of 48 participants, eight of whom are Chubb employees and the other 40 are agents and brokers from across the country.

“The selectivity of the application process is a big differentiator from other designations,” said Eric Gordon of the Denver Agency in Denver, Colorado. “Having the Wharton name behind it really adds so much credibility. Chubb’s affiliation with Wharton helps to provide high-quality speakers and quality content. The more exclusive, the better and more powerful it would be for Chubb.”

Chubb, which has a longstanding relationship with Wharton, worked hand-in-hand with the business school to design the year-long program. In 2013, Silipo, together with Chubb’s producer education group, began planning and designing the program, creating a bank of content and assembling subject matter experts from across the university and organization to serve as faculty and develop the curriculum. The CAPI certification program consists of four major components—the Wharton residential program, the Chubb residential program, a virtual calendar of online courses and a final project.

CAPI started up last November with a three-day introductory seminar hosted by Wharton professors, after which agents continued their syllabus by completing six online modules, made up of 40 weekly courses, including high-net-worth mindset; customizing insurance solutions; building client relationships; selling; excelling in the high-net-worth arena; and sustaining excellence. Among the topics covered were collections (art, jewelry, antiques and wine, among others); family security; tapping centers of influence; and promoting your personal brand.

“The online courses reinforce some of the insurance knowledge many of us have gained, and also give us a marketing edge on how to brand ourselves,” Sherman says. “It’s a win-win for participants. The courses strengthen our knowledge of Chubb’s underwriting appetite and make us feel so much more connected to Chubb. Unlike some other industry designations, everyone knows the Wharton name. Partnering with Wharton is what sets Chubb apart.”

“It’s a very competitive marketplace, so when you take a premiere brand like Chubb and marry it with Wharton, it helps us all stay ahead of our respective competition,” says Benjamin Bollenbacher, personal lines underwriter in Los Angeles and one of Chubb’s eight participants. “The course is a deep dive into insurance and risk management topics. It’s not just the same transactional stuff you see on every account; the topics are very in-depth and advanced.”

At various points during the program, participants came together, including for a course at Chubb Personal Insurance in Whitehouse Station, to learn by sharing personal experiences and situations with one another. For example, at mid-year, in June, the agents met for three days of presentations during the Chubb residential program, held at a conference center in Florham Park, New Jersey.

“The sharing of best practices and the networking aspect are huge takeaways,” says Bollenbacher, adding that, “One of the many benefits of going through this program is meeting sophisticated agents and hearing how some of the best brokers from different parts of the country handle some of the same problems you face. We also talk about one-off, unique situations that you may never have had exposure to, and how to handle these special situations.”

The program concludes in the fall at Wharton with more on-campus training, and each agent’s presentation of a unique capstone project, essential to their receiving the certification.

“The capstone project gets a lot of people outside of their comfort zones,” says Gordon. “It forces the agents to really think about the difference they are going to make in their business and communities.”

“The CAPI program is an intense commitment of time and dedication,” says Silipo, adding that, “based on the buzz it has generated, we will be running CAPI on an annual basis.” This summer, agents can submit applications to participate in next year’s program, commencing in November.

In the future, Silipo hopes to tie more of CPI’s “centers of influence strategy” into the course. This is an initiative she has been leading to help agents and brokers market themselves as among an insured’s most trusted circle of advisors.

-6/17/15

New York Academy of Art Names Chubb as Its “2015 Fellows” Sponsor

The New York Academy of Art in Manhattan has named Chubb as the exclusive sponsor of its “2015 Fellows” program.

Founded in 1982 by artists, scholars and patrons of the arts, including Andy Warhol, the New York Academy of Art is a graduate school that teaches students traditional methods and techniques and encourages them to use these skills in creating contemporary art through figurative drawing, painting and sculpture.

“We are very excited to be sponsoring this fellowship program,” says Melissa Lalka, worldwide fine art manager for Chubb Personal Insurance. “We believe this fellowship offers Chubb a philanthropic opportunity to support the Academy and overall art community, many of whom are Chubb clients.”

Each school year, the Academy awards three outstanding graduate students from its Master of Fine Arts (MFA) class with a postgraduate fellowship. The fellowship, which is the highest honor the Academy can bestow on its students to recognize their exemplary work, entails a competitive application and selection process.

After completing their two-year MFA graduate program, fellowship recipients are invited back to continue their studies for a third year, giving them the opportunity to expand the breadth and depth of their artistic prowess and serve as teaching assistants and mentors to a new crop of talented figurative artists. Fellows also receive tutorial support, studio accommodations, a stipend and opportunities to exhibit their art.

“It is not unusual for fellows to teach at the Academy after graduation,” Lalka says, noting that students come from all over the world to attend the New York Academy of Art’s graduate program. “While nurturing their skills as artists, the Academy also teaches fellows to market themselves and their work to gallery owners.”

On May 19, last year’s fellows were honored and given the opportunity to showcase and discuss their expositions at a luncheon held at the Academy for 40 people who included students, faculty, board members, teachers and Chubb employees. Representing Chubb were CPI’s Lalka; Terri Tobin, Signature underwriting manager; Amy McNeece, New York City personal lines manager; and Amee Yunn, personal lines underwriter.

Three “2015 Fellows” for the upcoming 2015-2016 school year, whose fellowships are sponsored by Chubb, were also announced. The recipients are Kathryn Goshorn, Esteban Ocampo and Sarah Schlesinger.

-5/27/15

U.S. FBI Presents “Cyber Crime: Major Threats And How Companies and Individuals Can Protect Themselves”

Worldwide cyber threats and what the U.S. Federal Bureau of Investigation’s (FBI) Cyber Task Force is doing about them was the subject of a presentation, hosted by the general counsel and IT information security departments in Warren on May 27. Supervisory Special Agent Philip E. Frigm Jr. (FBI Newark) talked about the recent explosion of cyber-related criminal activities affecting companies and individuals, and steps both can take to help protect against data breaches, e-mail and phishing scams, computer hacking and identity theft.

Among 36,000 worldwide FBI employees, 600 of whom work in cyber investigations, 12 are in New Jersey. The FBI consists of 56 field offices around the United States, international legal attaché offices in 75 U.S. embassies, and a handful of cyber-qualified assistant legal attaches in Europe. Together, they investigate various cyber threats and criminal activity on a global level.

Frigm defined several common buzzwords, including “hacking,” which essentially is obtaining information from a computer without having appropriate authorization to do so.

Different motivations underlie each of the current top cyber threats—hacktivism, crime, insider, espionage, terrorism and warfare. Often, hackers and cyber criminals seek money, access to personal information, notoriety or even destruction. Instances of mobile device and other malicious malware are also on the rise.

Since cyber crime is perpetrated by large underground networks of nefarious people, it is not going away soon. Frigm stressed that one of the most critical preventive measures a business or individual can take is to have a personal or business plan ready to respond to cyber intrusions or attacks. (See “Preparation: Avoiding Panic,” below.)

A commonsense principle to help prevent a cyber incident is to avoid the exploitation of “trust.” To stay safe, individuals and companies should use trusted e-mail, trusted Internet websites and trusted applications, and rely on trusted business relationships, trusted internal networks and valid credentials.

Helpful Hints

Some helpful tips for protecting oneself from cyber crime at home and at work are:

Do not click on hyperlinks contained in emails or on other sites; instead go to a website directly in your browser
Do not reuse or duplicate passwords (among different sites)
Use complex passwords and change them regularly
Do not write down your passwords and post them next to your computer
“Check” hyperlinks (hover over a website to verify that it is an authentic hyperlink)
“Check” sender names (double check correct e-mail addresses)
If it looks suspicious, it probably is!

Preparation: Avoiding Panic

Back it up
Have a strategy which includes incident response
Take sensitive data off Internet-attached systems (such as Facebook, Twitter and other social media sites)
Turn on “logging on” (to document any failed or suspicious logins)
Do not ignore the social engineer
Establish good relationships with law enforcement before you have a crisis

-6/3/15